(I) Conclusion of Contract

  1. In the case of goods not in stock, the customer shall be bound by the purchase order (contractual offer) for four weeks.
  2. On the expiry of that time, the contract shall be formed unless Tanin Exerta has previously declined the contractual offer in writing.
  3. Sub-clause 2 notwithstanding, the contract shall be formed before the time of four weeks has elapsed if
    1. the contract has been signed by both parties, or
    2. Tanin Exerta has accepted the purchase order (contractual offer) in writing, or
    3. Tanin Exerta accepts advance payments of the purchase price.

(II) Prices

  1. The prices are inclusive of value-added tax.
  2. Special work agreed in addition and not included in the purchase price, such as decorative work, will be invoiced in addition and due for payment at delivery or acceptance. Among other things, this includes any filler panel work requested by the customer.
  3. Delivery charge is variable depending on districts & order amount. If the customer changes the shipping method or addresses the extra expenses arising will be invoiced separately.

(III) Proviso to Make Unilateral Changes

  1. Series production furniture is sold as per sample or illustration.
  2. There shall be no entitlement to delivery of display pieces unless otherwise agreed at the conclusion of the contract.
  3. Quality claims in respect of the goods ordered may be made only to the extent that they can be made equitably or in accordance with ordinary trade usage in respect of goods in the same price range as the goods ordered.
  4. Wood surfaces are subject to color and grain variations in accordance with ordinary trade usage and are acceptable to the customer.
  5. Leather and textiles (e.g. upholstery fabrics and decorative fabrics) are also subject to variations in accordance with ordinary trade usage and acceptable to the customer with regard to minor variations in the finish compared with leather and fabric samples, in particular in the shade.
  6. Measurements are also subject to deviations in accordance with ordinary trade usage and are acceptable to the customer.

(IV) Installation

  1. If Tanin Exerta has doubts about the suitability of the walls for installation of wall-mounted items of furniture, Tanin Exerta shall inform the customer before installation.
  2. Tanin Exerta staff are not authorized to carry out work beyond the scope of Tanin Exerta obligations to perform under the contract. If such work is nevertheless carried out by Tanin Exerta staff at the customer’s request this shall not affect the contractual relationship between Tanin Exerta and the customer.

(V) Delivery

  1. If delivery/dispatch of the goods by Tanin Exerta or the latter’s appointed carrier is stipulated this shall be affected including any necessary packing to behind the customer’s first lockable door. Lorry access and unloading must be guaranteed.
  2. If the customer requests special packing or a special shipping method the extra expenses arising will be invoiced separately.
  3. Goods will be delivered after 15 working days of encashment of full payment.

(VI) Delivery Period

  1. If Tanin Exerta is unable to meet the agreed delivery period the customer shall grant an appropriate extension of the delivery period beginning on the date of receipt of the customer’s written default notice or, in the event of a delivery period fixed according to the calendar, upon expiry. If Tanin Exerta does not deliver by the expiry of the extended delivery period the customer can cancel the contract.
  2. Disruptions to Tanin Exerta or its suppliers’ business for which Tanin Exerta is not responsible, in particular strikes and lockouts and instances of force majeure based on an unforeseeable event arising without fault, shall extend the period accordingly. The customer shall be entitled to cancel only if in such cases it sends a written delivery reminder after the expiry of the agreed delivery period and delivery to the customer then does not take place within an appropriate extension of time to be set from receipt of the customer’s written reminder by Tanin Exerta Furnisher. In the event of a delivery period fixed according to the calendar, the extension of time to be set shall commence upon the expiry of that period.
  3. This shall not affect the statutory provisions concerning compensation in lieu of performance.
  4. Delivery can be delayed at the origin for a number of reasons, including natural disaster, political instability or machine failure.

(VII) Reservation of Title

  1. The goods remain Tanin Exerta property until full discharge of all obligations arising from this contractual relationship.
  2. The customer shall safeguard Tanin Exerta title analogously even if the goods delivered are not destined directly for the customer but for a third party and shall expressly draw the consignee’s attention to this reservation of title.
  3. Any change of location and third-party encroachment, in particular seizure, shall be notified to Tanin Exerta in writing without delay, in the case of seizure enclosing the bailiff’s record.
  4. In the event of failure to fulfil the customer’s obligations according to Subclauses 1 (2) and Clause 2, Tanin Exerta shall have the right to cancel the contract and reclaim the goods.

(VIII) Passing of Risk

  1. In the case of delivery/dispatch of the goods by Tanin Exerta or the latter’s appointed carrier as the risk of having to pay the purchase price despite loss or damage shall pass to the customer at delivery of the goods to the customer.
  2. In the case of collection of the goods by the customer’s own vehicles or a carrier appointed by the customer, the risk shall pass to the customer at the handover of the goods on Tanin Exerta business premises.

(IX) Default in Taking Delivery

  1. If, upon expiry of an appropriate extension of time to be set in writing with the threat upon expiry without the result of canceling the contract or demanding compensation in lieu of performance, the customer remains silent or expressly refuses to pay and/or take delivery without legal ground, Tanin Exerta claim to performance of the contract shall subsist. Instead of that it can cancel the contract and/or demand compensation in lieu of performance in accordance with Subclause 3.
  2. If the customer’s default exceeds one month in duration the customer shall pay any storage expenses incurred.
  3. Tanin Exerta can use the services of a carrier for storage.
  4. By way of compensation in lieu of performance in the event of customer’s default as per Subclause 1, Tanin Exerta can demand 25% of the purchase price without any deductions unless the customer can prove that no loss or a smaller loss than that has occurred.
  5. In the event of a particularly great loss, for example in the case of items made to order, Tanin Exerta reserves the right instead of the flat-rate compensation as per Subclause 3 (1) to claim a proven greater loss.

(X) Cancellation of Contract

  1. Tanin Exerta has right to cancel this order in any circumstances within 72 hours. And also refund full money as regular refund process time.
  2. Tanin Exerta does not need to deliver if the manufacturer has ceased production of the goods ordered or in cases of force majeure insofar as these circumstances arose only after the conclusion of the contract, were not foreseeable at the time of concluding the contract and Tanin Exerta is not responsible for the failure to deliver and, furthermore, Tanin Exerta can prove that it has endeavored in vain to obtain goods of the same kind. Tanin Exerta shall notify the customer of the above-mentioned circumstances without delay and shall reimburse the counter-performances rendered without delay.
  3. Tanin Exerta shall have a right of cancellation if the customer has given incorrect information concerning facts material to its creditworthiness that is justifiably likely to jeopardize Tanin Exerta’s claim for performance. The same applies if because of objective insolvency the customer suspends payments or insolvency proceedings are commenced in respect of its assets.
  4. Goods once ordered cannot be canceled by the customer, if cancel 10% cancellation fee applies. Customers get a 90% refund as regular refund process time.

(XI) Warranty Policy

Warranty Policy

(XII) Return & Return Policy

Refund and Return Policy